Landor & Hawa Standard Product Guarantee

Landor & Hawa guarantees that its products will be free from defects in material and workmanship for a period generally up to 10 years from the date of purchase, each product will display the length of its individual warranty, if a warranty is not displayed it will only be 12 months.
We will repair or replace it with an equivalent product if a defect arises during the guarantee period.
If you should experience a defect in material or workmanship, always contact your retailer first prior to sending us an email.
As in most cases they can resolve your issue immediately.

Landor & Hawa may give authorization to return the defective item in some instances, if additional review is required.
While Landor & Hawa will repair or replace your luggage at our expense, if a defect is found, the consumer is responsible for all freight charges as this guarantee does not cover transportation costs.
Shipment of replacement bags or parts can be made to physical addresses only (no PO Box addresses).
Please keep a copy of your purchase receipt as it will be required to initiate a claim with our office.

This guarantee does not cover damage caused by accident, misuse, theft, normal wear and tear, or damage to the goods caused by airlines or other common carriers.

Should damage occur while in the care of airline personnel or other common carrier, it is your responsibility to file a claim immediately, in order for the damage to be reviewed by the carrier.
Of course, each airline/carrier has specific procedures to follow, so we urge you to always inspect your luggage as soon as you receive it back from the carrier/airline baggage claim carousel.

Please remember, damage does occur whilst you are travelling, this is not a defect and a warranty claim. All our products are stringently tested, but even the toughest case will fail under the worst conditions.

We are always ready to assist you in any possible way so please don’t hesitate to contact us if you have any questions.

This guarantee gives you specific legal rights and you may also have other rights which may vary from country to country.

Landor & Hawa.